You are an important member of the diabetic community. At Test Strip Search we appreciate every person who calls us-whether you decide to work with us or not-and we want you to have a great experience when you sell your diabetic supplies.
We highly recommend doing your research on any company you decide to trust with your diabetic supplies. Make sure the company answers their phone, make sure they are registered with the BBB, and make sure their online reputation is impeccable.
We get about one call a week at Test Strip Search that go something like this:
Test Strip Search: “This is Test Strip Search, how can I help you?”
Caller: (understandably upset) “I sent my strips to you two weeks ago and haven’t gotten paid!”
Test Strip Search: “Our apologies, can we get your name and zip code so we can fix the problem?”
Caller: Gives name and zip code
Test Strip Search: Looks on our system for the customer file and it is not there. “You are not in our system–what company did you sent your strips to?”
At this point the caller realizes they sent their strips to a different company and we help them get the phone number of the company in question.
Hopefully, the company will answer their phone and hopefully the company will pay them. Unfortunately, a lot of the companies online don’t answer their phone and don’t pay quickly.
These calls make us sad because we know there are some bad players online buying diabetic strips. We hate to see anyone get bad service, or even worse, get ripped off.
We do several things to make sure NOT ONE CUSTOMER is disappointed by our service. Call us at 855 578 7477 or visit Test Strip Search to see what we can do for you.
1.) We keep careful, confidential records. We make sure we can match every incoming shipping box to a customer file. If you send your strips to us, you get the payment!
2.) Your package is tracked. We keep a record of your tracking number but you can also snap a picture of it. We both know exactly where your test strips are on any given day.
3.) We pay you within 24 hours of receiving your test strips. Even if we can’t get ahold of you, your payment goes out. If you can accept an electronic payment, it usually goes out the same day (always within the 24 hours). We offer PayPal, Cash App, Venmo and ACH so you get paid quickly. We also offer a check or a postal money order.
4.) If the post office loses your shipment or your payment, we make it our problem! We will reimburse you anything that gets lost in the USPS mail.
5.) We have someone to answer your questions and concerns SEVEN DAYS A WEEK until either 7pm (weekends) or 9pm (weekdays). You get human service when you call us–no wondering if your voicemail or email will be returned.
Get a quote on your strips today at Test Strip Search or call us at 855 578 7477.
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